--- title: Contact Center and CX | iQSG description: Consulting and services for choosing the customer experience and contact center best for your business. Pre project and implementation support. --- [![iQSG Logos](https://1766438.fs1.hubspotusercontent-na1.net/hubfs/1766438/iQSG%20Logos.svg)](https://www.iqsg.com?hsLang=en) - [IQ Solutions](https://www.iqsg.com/solutions-security-network-data-center-collaboration?hsLang=en) - [Data Center](https://www.iqsg.com/data-center-solutions-security-and-storage-iqsg?hsLang=en) - [Contact Center](https://www.iqsg.com/contact-center-and-cx-iqsg) - [Network](https://www.iqsg.com/network-solutions-security-design-architecture?hsLang=en) - [Security](https://www.iqsg.com/it-security-services-iqsg?hsLang=en) - [Voice (UCaaS)](https://www.iqsg.com/voice-and-uc-solutions-iqsg?hsLang=en) - [IQ Services](https://www.iqsg.com/technology-services-iqsg-assessments-and-support?hsLang=en) - [Our Services](https://www.iqsg.com/technology-services-iqsg-assessments-and-support?hsLang=en) - [Why IQSG](https://www.iqsg.com/why-isqg-collaboration-security-intelligence-experience?hsLang=en) - [Partnerships](https://www.iqsg.com/partnerships-iqsg-strategic-partners?hsLang=en) [CARE LOGIN](https://na.myconnectwise.net/support/index.htm?Company=iqsolutions) [CONTACT US](https://www.iqsg.com/connect-with-us-on-it-iqsg?hsLang=en) # Customer Engagement ACTING AS YOUR TRUSTED ADVISOR # Create connected journeys for customers and solve their problems the first time. [Engage our Team](https://www.iqsg.com/connect-with-us-on-it-iqsg?hsLang=en) ![dreamstime_m_50575605](https://1766438.fs1.hubspotusercontent-na1.net/hubfs/1766438/dreamstime_m_50575605.jpg) WHAT'S NEW IN CX ## A few of the latest trends #### Gamification Being an agent can be hard for many reasons. Adding in gamification can not only improve employee results but also increase positivity in the workplace, culture and directly impact CSAT. #### Journey Tracking Empowering your agents to have more data at their fingertips can help solve client resolutions faster, increase sales or conversions and most importantly, make the client feel seen and heard. #### Dashboards There's something about seeing a goal right in front of you that helps drive towards it. Increased dashboard access and easy to build layouts drive immediate results. #### Transcription Want to search for a key word? Want to see how many times a client is asking for something you may not carry? Or just want to check the number of times "mananger" was said? Use baked in transcription to search at your fingertips Our Featured Partner # Ai-powered customer engagement is here Reinventing how teams, agents, and customers connect. ### .  [Learn More](https://www.iqsg.com/connect-with-us-on-it-iqsg-0?hsLang=en) ![dialpad logo](https://1766438.fs1.hubspotusercontent-na1.net/hubfs/1766438/dialpad%20logo.png) ## Not sure which solutions to explore? [Contact Us](https://www.iqsg.com/connect-with-us-on-it-iqsg?hsLang=en) ![dialpad](https://1766438.fs1.hubspotusercontent-na1.net/hub/1766438/hubfs/dialpad.png?width=100&height=52&name=dialpad.png) ![five 9 logo](https://1766438.fs1.hubspotusercontent-na1.net/hub/1766438/hubfs/five%209%20logo.png?width=100&height=56&name=five%209%20logo.png) ![genesys-logo](https://1766438.fs1.hubspotusercontent-na1.net/hub/1766438/hubfs/genesys-logo.png?width=100&height=56&name=genesys-logo.png) ![nice in contact logo](https://1766438.fs1.hubspotusercontent-na1.net/hub/1766438/hubfs/nice%20in%20contact%20logo.png?width=200&height=51&name=nice%20in%20contact%20logo.png) ![cisco logo](https://1766438.fs1.hubspotusercontent-na1.net/hub/1766438/hubfs/cisco%20logo.jpeg?width=88&height=50&name=cisco%20logo.jpeg) ## Our Approach - assist you with evaluating the best CX solution for your business [CONTACT US](https://www.iqsg.com/connect-with-us-on-it-iqsg?hsLang=en) ![iQSG Logos (1)](https://1766438.fs1.hubspotusercontent-na1.net/hubfs/1766438/iQSG%20Logos%20(1).svg) iQ Solutions Group 6605 Longshore Street, Suite 240 Dublin, OH 43017 sales@iqsg.com ### Solutions - [Overview](https://www.iqsg.com/solutions-security-network-data-center-collaboration?hsLang=en) - [Data Center](https://www.iqsg.com/data-center-solutions-security-and-storage-iqsg?hsLang=en) - [Contact Center](https://www.iqsg.com/contact-center-and-cx-iqsg) - [Network](https://www.iqsg.com/network-solutions-security-design-architecture?hsLang=en) - Security - [Voice (UCaaS)](https://www.iqsg.com/voice-and-uc-solutions-iqsg?hsLang=en) ### Services - [Overview](https://www.iqsg.com/technology-services-iqsg-assessments-and-support?hsLang=en) - [Assessments](https://www.iqsg.com/assessments-ransomware-cloud-security-ad-voice-network-data?hsLang=en) - [Pro Services](https://www.iqsg.com/professional-it-services-iqsg-consulting-and-assessments?hsLang=en) ### Company - [Why IQSG](https://www.iqsg.com/why-isqg-collaboration-security-intelligence-experience?hsLang=en) - [Partnerships](https://www.iqsg.com/partnerships-iqsg-strategic-partners?hsLang=en) - [Contact Us](https://www.iqsg.com/connect-with-us-on-it-iqsg?hsLang=en) - [Care Login](https://na.myconnectwise.net/support/index.htm?Company=iqsolutions) © 2022 iQ Solutions Group All rights reserved Privacy Policy © 2021 Kalungi, Inc. - All Rights Reserved. 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