Customer Engagement

ACTING AS YOUR TRUSTED ADVISOR

Create connected journeys for customers and solve their problems the first time.

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WHAT'S NEW IN CX

A few of the latest trends

Gamification

Being an agent can be hard for many reasons. Adding in gamification can not only improve employee results but also increase positivity in the workplace, culture and directly impact CSAT.

Journey Tracking

Empowering your agents to have more data at their fingertips can help solve client resolutions faster, increase sales or conversions and most importantly, make the client feel seen and heard.

Dashboards

There's something about seeing a goal right in front of you that helps drive towards it. Increased dashboard access and easy to build layouts drive immediate results.

Transcription

Want to search for a key word? Want to see how many times a client is asking for something you may not carry? Or just want to check the number of times "mananger" was said? Use baked in transcription to search at your fingertips

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Reinventing how teams, agents, and customers connect.

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