Contact Center


Deliver Omni channel customer service with effortless transitions between assisted and self service channels, deliver personalized experiences and decrease the cost of agent interactions.

Mobile Engagement Retail Industry

Great Customer Experiences Consistently and at Scale

– Guide customers from start to finish with full visibility across the journey. Scale these insights across regions or globally to provide excellent journeys as your business grows.

Focus on the Customer Journey

– Design personal and memorable experiences from your customers’ point of view. Identify hotspots to improve with process or system changes.

Make It Easy for Your Customers and Employees

– Leverage a single customer experience platform that integrates with all your enterprise systems.

Work Effectively Across Departments

– Improve cross-selling and upselling efforts. Achieve cost savings with increased productivity and higher first contact resolution.

Customer Experience Center vs A Call Center?

Redefining customer relationships for the digital age is imperative to keep up with and excel at servicing your clients. Read about Today’s Omni Channel Expectations

To build these exceptional experiences it must be seamless to the client, that’s why it’s important to choose a platform to make it seamless for your agents. With iQSG, deliver Omni channel customer service with effortless transitions between assisted and self service channels, deliver personalized experiences and decrease the cost of agent interactions.

Tools can easily be put into place to impact many communication channels, IVR, Web Chat, Social, and more.

Have you designed your customer journey?

The journey includes intent, history and preference – plus – identify next-best action across all voice and digital channels.

It’s understanding why the customer came to you (or why you might be going to them), what they want next and what their end resolution goal (and yours) is.

Leading the customer to your desired close while providing them with an experience that they remember and take away as impactful, positive and easy.

READ THE EBOOK

Employee Satisfaction, a backbone of your journey to drive satisfaction and customer success

Employees that feel engaged and armed with the right tools to succeed are more likely to excel, increasing retention and in turn a better client experience.

This group is increasingly responsible for building brand awareness and sustaining loyalty. To enable their success, they require the necessary technology, training, information and support to effectively and efficiently deliver seamless, personalized customer experience.

Give agents the tools to deliver optimal customer experience across all channels and touchpoints. With a single omnichannel desktop, agents can manage channel interactions and work item queues with supporting context and knowledge through integration with CRM and other applications or knowledge bases. Employee engagement and satisfaction will rise, as well as service levels.

Want to learn more? Attend a Demo customized to your industry and company needs.