Deploy in hours, scale easily and harness the power of an agile environment
Get Rid of Phones
Yes, we said it, throw away your old hardware and connect with a headset
Risk, there’s none here
With flexible subscription options and no hardware required, take away transition risk
Outgrow? No such word here
The power of the cloud is in it’s scalability without manual intervention
Why are organizations making the change to Customer Experience Center vs Call Center?
Redefining customer relationships for the digital age is imperative to keep up with and excel at servicing your clients. Read about Today’s Omni Channel Expectations
Today, tools can easily be put into place to impact many communication channels, IVR, Web Chat, Social, and more.
To build these exceptional experiences it must be seamless to the client, that’s why it’s important to choose a platform to make it seamless for your agents.
With iQSG, deliver Omni channel customer service with effortless transitions between assisted and self service channels, deliver personalized experiences and decrease the cost of agent interactions.
Integrations, in house and third party
For a successful experience our platform can be integrated with home grown applications to enable screen pop. Natively the solution ties in multi channel experiences to one page.
Have third party apps like Zendesk, Windows AD, Rest API, Android, iOS, Ping Identity, Salesforce, Piviotal Tracker or Jenkins? We can integrate with those as well to provide clean access.
Don’t let Digital Disruption hold your contact center back. Attend a demo to experience for yourself!
With a new outlook at Customer Experience tools, enable the following benefits:
Obtain a consistent and superior customer experience through a single routing engine. Customers contact you in the best way for them – voice, email, chat, SMS, social media and with Screen pop, agents are empowered with information from the start. With impactful skills based routing allows for more 1 touch resolution.
Supervisor’s vantage point
Time out of the office and employee schedules are run through the system so nothing gets missed. With Headcount forecasting supervisors can focus on what’s important not building schedules for peak season. And with key word recognition that allows supervisors real-time and past filing dependent on set thresholds.
Blended campaigns can offer outbound and inbound accessibility to increase efficiency for agents and power them with the information they need to be successful. On inbound calls, skills filed in account profiles allow agents to receive calls they are confident handling. And if trouble arises, speech recognition allows for manager assistance.